TrustCOD helps Lebanese sellers collect clean buyer details, confirm address and availability, reduce ghost deliveries, and manage returns before the driver leaves.
Seller-controlled by default · Optional assisted confirmation · Lebanon only
Most sales happen through conversational commerce. The problem is not only fake orders — it is messy WhatsApp orders, repeated driver calls, delivery confusion, and return chaos.
The seller keeps the customer relationship. TrustCOD helps structure the COD order before dispatch and gives the driver cleaner information.
Buyer submits name, phone, full address, landmark, COD amount, and delivery notes in a structured mobile flow.
Availability and delivery window are confirmed before the package is assigned, reducing customer frustration.
Returns and exchanges move from chaotic WhatsApp messages into a policy-based request form with proof collection.
No Shopify plugin. No complicated CRM. The seller sends one TrustCOD verification link from WhatsApp and receives a delivery-ready status before dispatch.
From TikTok, Instagram, website, or direct WhatsApp.
The sales conversation stays with the seller.
No dashboard required. One link from WhatsApp.
Phone, full address, landmark, availability, COD amount, and notes.
Delivery Ready, Needs Confirmation, or Hold Delivery.
Driver receives a clean delivery-ready card. Fewer repeated calls.
Start with seller-controlled verification as the default. Add higher-touch services only when the merchant wants more support.
Do not force sellers to share customers or let TrustCOD contact buyers from day one. Use the seller-controlled link as default. Add assisted confirmation only after sellers trust the process.
TrustCOD should avoid complicated risk language during the pilot. Use operational delivery statuses that match the seller’s daily workflow.
Phone format is valid, address and landmark are complete, COD amount is confirmed, and buyer availability is provided.
Some information is missing or unclear. Seller should ask for missing details before preparing the package or assigning delivery.
Buyer did not complete confirmation, phone/address is invalid, or the order has high-risk signals. Do not hand to driver yet.
Main offer: seller-controlled verification. Advanced option: we can also handle buyer confirmation for you.
Assisted Buyer Confirmation: $0.10 / order
Monthly assisted packs: +$15 for 100, +$35 for 300, +$75 for 800.
Start with a small pilot and validate the value quickly.